01

Information we collect

UrbanHive may collect account details, contact information, saved properties, inquiries, listing submissions, property media, support messages, and technical information such as device, browser, usage, and security logs.

02

How information is used

We use information to operate the marketplace, route inquiries, manage owner and agent workflows, improve listing quality, prevent fraud, provide support, generate operational reports, and maintain platform security.

03

Sharing and service providers

We may share relevant inquiry or listing information with owners, agents, managers, UrbanHive staff, infrastructure providers, analytics tools, and support services when needed to deliver the platform. We do not sell personal data as a standalone product.

04

Retention and security

We keep information only as long as needed for platform operations, legal obligations, dispute handling, security, and audit trails. Access to internal admin tools is restricted and sensitive actions should be recorded with an audit reason.

05

Your choices

You may contact UrbanHive support to request account help, correction of inaccurate property or account information, or questions about privacy handling. Some operational records may need to be retained for security or legal reasons.