Contact & support

How can UrbanHive help?

Get friendly help for property search, owner onboarding, platform policies, and listing quality questions.

Renter & buyer support

Questions about listings, favorites, viewing requests, or inquiry follow-up.

Usually replies within one business day

Owner & agent onboarding

Get help preparing your property, media, availability, and manager workspace.

Best for list-your-property questions

Platform & legal questions

Privacy, terms, cookie policy, reporting inaccurate listing data, or account access.

Routed to the operations team

Send a request

Tell us what you need

Secure support channel

After validation, your email app opens with a prepared request so you can send it directly to the UrbanHive support team.

Frequently asked questions

Can I contact UrbanHive before creating an account?

Yes. Use the support form or email link on this page for general questions. Property inquiries and favorites may require sign-in so we can keep your conversations secure.

How do owners list a property?

Start with the owner onboarding page. Our team will review property details, media quality, ownership/agent readiness, and publication requirements.

Where are legal policies kept?

Terms, Privacy, and Cookie pages are linked in the Legal center below and in the site footer so visitors can always reach them.