01

What account deletion removes

When you request deletion, UrbanHive removes your account, your saved properties, and your personal profile details (name, email address, phone number, and any sign-in credentials) from our active systems. Inquiry messages you sent remain visible to the property owners or agents who received them, because those conversations are part of their records; we ask owners to delete them as well when you request full removal.

02

How to request deletion

Email [email protected] from the email address associated with your UrbanHive account. Include the word “account deletion” in the subject line and the username or email you used to register. If you signed in with Google, include the Google email address you used. We may ask you to confirm the request once, for your protection.

03

What happens next

We process account deletion requests within 30 days of confirmation. Your account stops working immediately once deletion is processed, and your personal data is removed from active systems within that window. Copies needed for legal, tax, or security purposes (for example, fraud prevention records) are retained only as long as the law requires and are protected in the meantime.

04

Before you delete

Deleting your account cannot be undone. If you only want a break, you can simply stop using the app — your saved homes stay private to you. You can also ask us to correct inaccurate information instead of deleting everything.

05

Questions

For anything related to your data or this process, contact [email protected] or read our privacy policy for the full picture of how UrbanHive handles personal information.